Working with Gordian Strapping means being supported by the UK’s largest packaging machinery service team, who are on hand to help customers get back up and running as quickly as possible when issues arise.
This support made a significant difference when Glendinning, a long-standing client, experienced an unexpected fault with their OMS-06 horizontal concrete block strapping machine, a vital part of their production line.
Fast remote troubleshooting
After contacting Gordian Strapping, the support team responded quickly. An experienced engineer provided telephone triage, working closely with the Glendinning team to diagnose the issue and guide them through the steps needed to resolve it.
With the engineer’s support, the machine was restored to full operation within two hours, without needing to wait for an on‑site visit.
The fast response helped minimise downtime and ensured production continued with minimal interruption, which was critical for getting product secured and out into the yard.
“The team at Gordian Strapping have supported Glendinning for well over 25 years with exceptional engineers and sales support. There’s always someone at the end of the phone to help with breakdowns, and many times I’ve been able to fix issues with the guidance of Gordian’s engineers. Long may it continue.” – Simon Harratt from Glendinning
Supporting day-to-day operations
This example highlights Gordian Strapping’s commitment to providing reliable, fast support that keeps customers’ day-to-day operations running efficiently.
To find out how Gordian Strapping can support your team and operations, please contact us here.
